For IT: deploy, security and updates
Deploying the app, the office address, encryption, backups, updates and support.
Deploying
- How do we install the VisitPing app on every front desk computer at once?Use the .exe with Intune, SCCM or any remote tool, or the .msi with Group Policy. Both install the same app, silently, with your office's address.
- What's the silent install command for the .exe?Run Setup with /VERYSILENT and your office's own address after /SERVER=. It works from Intune, SCCM, Group Policy scripts and remote tools, which…
- How do we use the .msi with Group Policy?Put VisitPing-App.msi on a share the computers can read, with a text file named visitping-server.txt next to it holding your office's address (like…
- Our Windows domain ends in .local and visitping.local doesn't work. How do we fix it?Windows sends every name ending in .local to the domain's DNS, so it never finds visitping.local. Use your office address (like…
- How do we trust the certificate on every domain computer at once?When the server is on a domain, the installer's Office PCs page adds the certificate to the domain for you, so every domain computer trusts…
- How do we approve or turn off tablets, phones and TVs?A new screen shows a 6-letter code and waits. In Settings › Security › Devices, find the code, name the device (like "Front desk TV"), pick whether…
- A tablet or phone was lost or stolen. What do we do?Turn it off right away in Settings › Security › Devices. It stops showing anything at once. If it was someone's own phone, also have them change…
- What ports and network access does VisitPing need?Screens reach the server inside the office only. Never forward these ports from the internet.
Security and privacy
- What does VisitPing encrypt?Everything. Every file VisitPing keeps on the server is encrypted (AES-256) with a key locked to that server by Windows, so a copied disk or folder…
- Is the connection to Open Dental's database encrypted?When the database is on the same server as VisitPing, the schedule never crosses the network. When it's on another computer, Settings › Security…
- Is VisitPing HIPAA compliant?VisitPing is built for HIPAA-covered offices: patient data stays on your own server, every connection and file is encrypted, everyone signs in as…
- Does any patient information leave our office?No. Everything runs on your server and screens connect to it over your network. Phone alerts name the op, never the patient. Share health with…
Keeping it running
- How do overnight updates work, and can we pick the nights?Yes. In Settings › Maintenance › Updates, pick the nights. Busy nights are skipped, and a new version waits a few days unless it's a security fix.
- Can we go back to an earlier version?VisitPing goes back by itself when an update fails its own test, and pauses automatic updates for that version. If you need to go back for another…
- How do backups work, and how do we restore?In Settings › Backups, choose a folder on a different drive or a network share and set a passphrase (keep it in your password manager). VisitPing…
- We're replacing our server. How do we move VisitPing?Install VisitPing on the new server, then restore your latest backup onto it with Restore backup.bat and your backup passphrase. Your settings,…
- The screens stopped updating. What do we check?Check the server computer. Make sure the Windows computer that runs VisitPing is on and not asleep. Set sleep to Never. Check the internet on that…
- Will you email us if our server goes offline?Yes. If your server stops checking in for 30 minutes during office hours on a weekday, VisitPing emails you, and again when it's back. There's no…
- How do we send you a support bundle?In Settings › Support, press Download support bundle and attach the file to your email to support@visitping.com. It has VisitPing's logs and…
- How much memory and disk does VisitPing use?About 70 to 130 MB of memory with chat on. It runs on Windows 10, 11 or Server 2016 and newer, 64-bit, alongside Open Dental.
Still need help?
Email us with your office name and what you see. In Settings › Support, Download support bundle gives us your VisitPing logs with no patient data. Attach it and we can usually answer in one reply.