VisitPing app and sticky notes
The bubble over Open Dental, VisitPing in its own windows, and sticky notes.
The app and the bubble
- What is the VisitPing app, and who needs it?A small Windows app for front desk computers. It puts the full VisitPing in its own windows, and adds a bubble that floats over Open Dental and…
- How do I install the app on a front desk computer?In Global settings › VisitPing app, press Get the VisitPing app installer (or Copy install link and open it on each front desk computer). Run it,…
- How does the bubble know which patient is open in Open Dental?Open Dental tells it, on the same computer only. Select a patient in Open Dental and the bubble shows them: where they are right now, their visit,…
- Do we need the Open Dental API keys?No, but they're recommended. With the keys in Settings › Open Dental › Open Dental API, the bubble follows the patient straight from Open Dental.…
- How do I pop out the full VisitPing in its own window?Tap Pop out in the bubble's panel to open the full VisitPing on the same patient. You can also open it from VisitPing in the Start menu, or Open…
- Can I have more than one window open?Yes. New window in a window's title bar opens another, up to 10. Each keeps its own screen and patient, while the bubble follows Open Dental.
- What do the –, ✕ and Pop out buttons do?The full window and the bubble's panel have the same buttons.
- I closed the bubble. How do I get it back?Click the VisitPing icon in the tray, next to the clock. The ✕ only hides it, and VisitPing keeps running.
- How do I quit VisitPing completely?Right-click the VisitPing icon in the tray (next to the clock) and choose Quit VisitPing. It's the only way to close it, so requests aren't missed…
- Why does everything fold into the bubble when I click into Open Dental?So Open Dental is clear while you work. The panel, sticky notes and request cards tuck into the small bubble, which stays on top and keeps the…
- How do I add a VisitPing button to Open Dental's toolbar?Once for the office, in Open Dental:
- What's in Bubble settings?Tap the gear in the bubble's panel. Each computer keeps its own:
- How do I turn the Glass panel on or off?Tap the gear in the bubble's panel and switch Glass look. With it on (Windows 11), Open Dental shows softly through the panel; off is the solid…
- How does the app update itself?Each front desk computer updates its app from your VisitPing server within half an hour of the server updating, on the same nights your office…
- Is any patient information kept on the front desk computer?No. The app only saves your office address and where its bubble and windows sit on screen. Everything else comes from the VisitPing server over the…
Sticky notes
- How do I add a sticky note?Open the patient in Open Dental, tap the VisitPing bubble, then tap 📝 Sticky note. Write what to follow up on, pick a reminder and who sees it.
- What happens when a sticky note is due?The note turns red, shakes and plays the VisitPing sound. It pops out even when everything is tucked into the bubble, until you answer it with…
- How do I snooze or finish a sticky note?On the note, tap Snooze for 15 minutes, 1 hour, or tomorrow at 9 AM. Tap ✓ Done to finish it. Open opens the patient.
- Where do I see all my sticky notes?Tap your name on any screen or your phone, then 📝 Sticky notes. The list has four tabs: All, Mine, Front desk, and Given out for notes you gave…
- How do I give a sticky note to someone else?Pick Someone else under who sees it, and choose them from the list. Or type @ in the note and pick the person: the @Name stays in the note, like…
- Who can give sticky notes to others?The office manager and the leads, plus anyone whose access role has Give sticky notes to others. Everyone else can make notes for themselves or the…
- Who can see what a sticky note says?Only the people it's for. Notes are kept on your office's VisitPing server, encrypted, never on the computer. The audit log records who added, gave…
Still need help?
Email us with your office name and what you see. In Settings › Support, Download support bundle gives us your VisitPing logs with no patient data. Attach it and we can usually answer in one reply.