Office Board and screens
Reading the board, late patients, wall TVs, Glass and the corner buttons.
Reading the board
- How do I read the Office Board?Each column is a check-in status from Open Dental, and the time on a card is how long the patient has been in it. The card's color is the patient's…
- What do the card colors mean?A card's color is the patient's provider, exactly as your office set it in VisitPing. The colors are never lightened or darkened, so a provider's…
- Why is a patient's card pulsing yellow, orange or red?The pulse shows how late the patient is, so nobody has to read the clock. The later they are, the faster and redder the card pulses.
- What do the Premed, Dr + Hyg, New patient and Early tags mean?They're small reminders on a patient's card, read from Open Dental.
- What does a dashed room or Turning over mean?A dashed outline means the room is empty. With a small Turning over tag, the patient just left and the room is being cleaned; the time is how long…
- What does Expected soon show?Patients due in the next 10 minutes who haven't checked in yet. Once their time passes they get a LATE tag, and they stay there until they check…
- A screen says Not updating, Paused or Cannot reach. What do I do?In red, these mean the screen isn't current. The rest of the screen still shows what it last knew. Tell your office manager.
- Can we hide lunch and block appointments from the board?Yes. Add the placeholder patients you book for lunch, meetings or a blocked chair in Settings › Open Dental › Ignored patients. Their appointments…
- Can a screen show only one clinic?Yes. If clinics are turned on in Open Dental, each screen can be set to one clinic, and Reports can be filtered by clinic too.
Screens and the look
- How do I put the board on a wall TV?Open your office address on the TV's browser (or a small PC plugged into it), then approve it in Settings › Security › Devices as Wall display:…
- How do I turn the Glass look on or off?Tap ⚙ in the lower right of any screen and switch Glass on or off. It's remembered on that device only.
- Why doesn't the wall TV have the Glass look?On purpose. On a TV the glass mostly shows the soft background, and the blur costs older TVs and mini PCs more graphics power than it's worth. Wall…
- How do I switch between Light and Dark?Tap ⚙ in the lower right of the screen and pick Light or Dark. Each device remembers its own choice.
- What are the buttons in the bottom corner?Every screen has two round buttons in the lower right.
- Why is the text on a color white on some and black on others?VisitPing picks white or black, whichever reads better on that color. The colors themselves always stay exactly as your office set them.
- Why don't I hear any sounds?Browsers block sound until someone taps the page once. Tap Turn on sound in the corner after the screen opens. Then check ⚙ › Sound for this…
Still need help?
Email us with your office name and what you see. In Settings › Support, Download support bundle gives us your VisitPing logs with no patient data. Attach it and we can usually answer in one reply.