Chat and alerts
Office chat, visit threads, Windows notifications and phone alerts.
Office chat
- How do I start a chat with one person or a group?Tap the blue chat button in the lower left of any screen once you're signed in, then + New and pick someone for a direct message, or several people…
- What are channels?Chats for a whole group, like Everyone, Front desk and Clinical. Everyone in the group sees them.
- What is a visit thread, and when does it close?A chat about one patient's visit. Start one with Chat about this visit on the Front desk, the op tablet or the bubble. Visit threads close at the…
- How do I @mention someone?Type @ and start their name, then pick them. They get a phone alert even if they muted the chat.
- Can I send files, photos and GIFs?Yes, from the toolbar: files, photos, GIFs and emoji, plus bold, lists and links. Never search GIFs for patient details.
- Can I edit or delete a message?Yes, for a few minutes after sending. Hover the message (or tap it) for edit and delete, reactions and reply in a thread.
- How do I mute a busy chat or sort chats into folders?Use the chat's ⋯ menu: mute it for an hour, until tomorrow, or until you turn it back on, or hear only @mentions. + New folder sorts your own list.…
- How long are chat messages kept?One year by default. Your office can pick anywhere from 30 days to 6 years in Settings.
- Where are messages stored, and are they encrypted?On your office's VisitPing server, encrypted, and in your nightly backups. Phone alerts never include the message or a patient's name.
Alerts
- How do I turn on Windows notifications?The first time, tap Turn on on the blue bar at the top of the screen, then Allow. Notifications have the same buttons as the pop-up card, like I'm…
- How do I turn on phone alerts on an iPhone?Add VisitPing to your home screen first, then turn alerts on from there.
- How do I turn on phone alerts on Android?Open your office address in Chrome, sign in, open ⚙ and tap Turn on next to phone alerts, then Allow. Installing VisitPing from Chrome's menu…
- Do alerts show patient names?No. Alerts name the op or say what happened, never the patient, and never what a message or sticky note says. They travel encrypted through…
- Why didn't I get an alert?Check these in order:
- How do wait alerts work, and who hears them first?When a patient has waited too long (in the lobby, for the doctor, or for checkout), the people closest to them hear first, then the lead, then the…
- How do we choose who gets each alert?In Global settings › Alerts: which jobs get each phone alert, and which screens show Windows notifications and when (by default only when VisitPing…
- Can alerts reach an Apple Watch?Yes. Once phone alerts are on for VisitPing on the iPhone (opened from the home screen), they show on the paired Apple Watch too.
Still need help?
Email us with your office name and what you see. In Settings › Support, Download support bundle gives us your VisitPing logs with no patient data. Attach it and we can usually answer in one reply.