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Will you email us if our server goes offline?

Updated October 29, 2026 · VisitPing 3.3.2

Yes. If your server stops checking in for 30 minutes during office hours on a weekday, VisitPing emails you, and again when it's back. There's no email at night or on weekends.

It needs Share health with VisitPing support on, in Settings › Maintenance. Send server alerts to picks who gets it; blank means the license email.

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Email us with your office name and what you see. In Settings › Support, Download support bundle gives us your VisitPing logs with no patient data. Attach it and we can usually answer in one reply.