Getting started
What VisitPing needs, installing it, connecting Open Dental and putting the screens up.
Before you install
- What does VisitPing do, and what do we need to run it?VisitPing shows your whole office who's here, who's waiting and which ops need a doctor, live from Open Dental. You need Open Dental on a Windows…
- Does VisitPing change anything in Open Dental?No. VisitPing connects with a read-only database login and never writes to Open Dental. It reads what the screens need: appointments, statuses, ops…
- Do we need new hardware?No. VisitPing runs on the Windows server that already hosts Open Dental. It uses about 70 to 130 MB of memory with chat on.
- How long does setup take?Most offices are up and running in an afternoon. The installer takes a few minutes, and Setup guide in Settings walks you through the rest,…
- Can we try it without installing anything?Yes. The live demo runs a made-up office, Brookside Family Dental, all day, every day. Open it on any computer, tablet or phone, tap a name to sign…
Installing and connecting
- How do I install VisitPing on our Open Dental server?Download the installer from visitping.com and run it on the Windows computer that hosts Open Dental. VisitPing runs as a Windows service, so it…
- Can VisitPing run on a different computer than Open Dental's database?Yes. VisitPing can run on any Windows 10, 11 or Server 2016 (and newer) computer on the office network that can reach Open Dental's database. Most…
- How do I connect VisitPing to Open Dental?Make a read-only database login with Open Dental's MySQL Manager, then enter it in Settings › Open Dental › Open Dental connection and press Test…
- How do I match our Open Dental statuses to the board?In Settings, pick which Appt Confirmed statuses become columns on the Office Board, and which one means the patient is in the op. Columns keep Open…
- How do I add our team and print PIN slips?Your team already comes from Open Dental's user list, so there's nobody to type in. In Settings › People, switch off anyone who doesn't use the…
- How do I put up the screens?Open your office address (like brookside.visitping.app) on each device, then approve it in Settings › Security › Devices. The device shows a…
- What's our office address?It's the address you picked during install, like brookside.visitping.app. Every screen, phone and tablet in the office opens VisitPing there, with…
- How do I trust the office certificate on each device?You only need this if your screens use visitping.local or the server's IP address. Screens on your office address (like brookside.visitping.app)…
- Edge says the certificate is valid but still shows Not secure. Why?The browser was already open when the certificate was installed, so it's still using what it knew before. Close every Edge window, or type…
Still need help?
Email us with your office name and what you see. In Settings › Support, Download support bundle gives us your VisitPing logs with no patient data. Attach it and we can usually answer in one reply.