Front desk
Checkout, Need help, front desk jobs and who's available.
Checking out
- What does the Front desk screen show?Everything the front desk needs without leaving Open Dental.
- How do I check a patient out?A patient still in an op shows under Heading to the desk 10 minutes before their appointment ends, or as soon as the room taps Checking out soon.…
- Where do the checkout flags come from?From Open Dental: a balance due, an open claim, insurance to check, no next visit booked, or treatment not scheduled. Your office picks which…
- Why does a flag say Couldn't check Open Dental?VisitPing couldn't read that item from Open Dental just then, so it can't say whether it's done. Check that item yourself in Open Dental. Re-check…
- What is Left with open flags?Patients who left with something still open, like a balance or no next visit. Follow up, then tap Followed up.
Help and who's available
- How does Need help work, and who gets it?Need help goes to everyone, and the first to tap I'm coming takes it. Can't right now hides it for you. The pop-up shows who else got it.
- How do we rename the quick buttons or add our own?In Global settings › Front desk › Quick buttons. Rename the buttons, and add your own, like "Lab case is here" sent to all assistants.
- How do front desk jobs work?Your office lists who handles Check out and Treatment planning, in order, under Settings › Front desk › Front desk jobs. When it's your turn, a…
- How do I set myself Available, Busy or Away?Tap Available, Busy or Away under Who's available on the Front desk, or in the VisitPing bubble's panel.
- Why does it say I'm Away when I'm here?Clocking out in Open Dental's time clock (for lunch, say) sets you to Away, and your phone alerts pause until you clock back in.
- Why do names hide after a while?For privacy, names on the Front desk hide after a couple of minutes without a tap. Tap anywhere to show them again.
Still need help?
Email us with your office name and what you see. In Settings › Support, Download support bundle gives us your VisitPing logs with no patient data. Attach it and we can usually answer in one reply.