Op tablets and doctors
Calling the doctor, exam heads-up, checks before leaving, and the doctor screen.
Op tablets
- How do I set up a tablet in each op?Open your office address on the tablet, approve it in Settings › Security › Devices, then add it to the home screen. It opens straight to its op…
- How do I call the doctor from the op?Tap what you need on the op tablet. It goes straight to the doctor's screen and phone, and their answer shows on your tablet with a chime.
- How do I ask the doctor a typed question?Tap Question for doctor, type it and send. The doctor answers Yes, go ahead, No, I'll come look, or types a reply, and you see who answered. Tap…
- What does Needs help now do?It jumps to the top of the doctor's list and reaches everyone who's free, not just the doctor. Use it when you need someone in the op right now.
- How does the Exam heads-up work for hygiene?The Exam heads-up card tells the doctor a hygiene exam is coming, 10 minutes ahead by default. On your tablet it shows when the doctor will hear.
- What are the checks before the patient leaves?A red bar like Front desk: 5 things before Ava leaves means VisitPing found something in Open Dental: a balance, a claim, insurance, no next visit,…
- What does All green mean?Every check passed, so you can walk the patient out without stopping at the front desk.
- How do I use Treatment to review?Tap Treatment to review when the patient has treatment to go over. VisitPing asks your treatment planning person where they want the patient: a…
- How do I tell the front desk we're running behind or checking out soon?Tap Running behind so the front desk can warn your next patient, and On time once you've caught up. Checking out soon tells the front desk to get…
Doctor screen
- What does the doctor screen show?Every op waiting for you, urgent first and then longest wait, plus a panel with Your next hour or Ops. It works on a computer, tablet or phone.
- How do I answer a request?Tap On my way, 2 min or 5 min on the request. The op sees it right away, and with 2 or 5 min they see the time you'll be there. The card turns…
- What's the difference between Your next hour and Ops?Your next hour lists your own patients and hygiene exams for the next 60 minutes, with Late to be seated on top. Tap a patient for what's planned.
- How do doctors get alerts on their phone or computer?Open ⚙ on the doctor screen and tap Turn on next to phone alerts, once on each device. Alerts then arrive even when VisitPing is closed or the…
- Why don't iPhone alerts have buttons?Apple doesn't allow buttons on alerts from web apps. On an iPhone, alerts say Tap to answer, and tapping one opens your screen on that request with…
- Why does a request keep reminding the doctor?A request that nobody answers reminds the doctor every few minutes until someone does, so it can't be missed. How often is set in Settings › Ops &…
Still need help?
Email us with your office name and what you see. In Settings › Support, Download support bundle gives us your VisitPing logs with no patient data. Attach it and we can usually answer in one reply.