Product

Office BoardEvery patient and every op on one wall TVFront deskCheckout flags, quick asks and who's availableOp tabletsCall the doctor with one tap, see every opDoctor screenA queue that sorts itself, and your next hourOffice chatRooms, messages and visit threads, encryptedAlertsWindows, phone and Watch alerts that reach the right personReportsVisit recaps, wait times and real appointment lengths

More

SecuritySetupPricingWhat's newHelp center
Start 30-day free trial Try the live demo

The screens stopped updating. What do we check?

Updated October 29, 2026 · VisitPing 3.3.2

  1. Check the server computer. Make sure the Windows computer that runs VisitPing is on and not asleep. Set sleep to Never.
  2. Check the internet on that computer. Screens inside the office keep working without it, but VisitPing can't update or send phone alerts until it's back.
  3. Restart the computer. VisitPing starts again by itself, and screens reconnect within a minute.
  4. Still stuck? Email support@visitping.com with your office name, and attach a support bundle.
Was this article helpful?

Related articles

Still need help?

Email us with your office name and what you see. In Settings › Support, Download support bundle gives us your VisitPing logs with no patient data. Attach it and we can usually answer in one reply.

Email support Try it in the demo