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How do I install VisitPing on our Open Dental server?

Updated October 29, 2026 · VisitPing 3.3.2

Download the installer from visitping.com and run it on the Windows computer that hosts Open Dental. VisitPing runs as a Windows service, so it starts with the server and keeps running when nobody is signed in.

  1. Run VisitPingSetup.exe as an administrator.
  2. Enter your office's name and pick its office address, like brookside.visitping.app.
  3. Enter the read-only Open Dental login (see How do I connect VisitPing to Open Dental?), or add it later in Settings.
  4. When it finishes, Settings opens on the server with the Setup guide.
Tip

Set the server never to sleep (Windows power settings), or the screens stop updating while it sleeps.

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Still need help?

Email us with your office name and what you see. In Settings › Support, Download support bundle gives us your VisitPing logs with no patient data. Attach it and we can usually answer in one reply.