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A screen says Not updating, Paused or Cannot reach. What do I do?

Updated October 29, 2026 · VisitPing 3.3.2

In red, these mean the screen isn't current. The rest of the screen still shows what it last knew. Tell your office manager.

  • Not updating or Cannot reach: the screen can't reach the VisitPing server. Check the server is on and awake. See The screens stopped updating.
  • Paused: someone paused Open Dental reads in Settings › Refresh, usually while Open Dental support troubleshoots. Doctor requests keep working.
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Email us with your office name and what you see. In Settings › Support, Download support bundle gives us your VisitPing logs with no patient data. Attach it and we can usually answer in one reply.

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