Why is a patient's card pulsing yellow, orange or red?
The pulse shows how late the patient is, so nobody has to read the clock. The later they are, the faster and redder the card pulses.
What each look means
| Card | What it means |
|---|---|
| Noah Gray | On time. A calm card. |
| Noah Gray | 1 minute late. A slow yellow pulse. |
| Noah Gray | 5 minutes late. A faster orange pulse. |
| Noah Gray | 10 minutes late. A fast red pulse. |
| Noah Gray | 15 minutes or more. The whole card flashes. Act on this one first. |
Wait time counts from the appointment time, or from when they arrived if they came in late.
Tip
The same pulse is on every screen (op tablets, the Front desk and the doctor screen), so whoever looks first can act.
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