Why didn't I get an alert?

Updated October 29, 2026 · VisitPing 3.3.2

Check these in order:

1. On that device, open ⚙ and make sure phone alerts are on. Turn them on again if the phone changed hands.
2. On an iPhone, open VisitPing from the home screen, not Safari.
3. Make sure you're not set to Away (or clocked out in Open Dental).
4. Ask whoever runs Settings to check Global settings › Alerts, which picks which jobs get each alert.
5. The VisitPing server needs internet to send phone alerts.