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How do I mute a busy chat or sort chats into folders?

Updated October 29, 2026 · VisitPing 3.3.2

Use the chat's ⋯ menu: mute it for an hour, until tomorrow, or until you turn it back on, or hear only @mentions. + New folder sorts your own list. Patient requests are never muted.

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Email us with your office name and what you see. In Settings › Support, Download support bundle gives us your VisitPing logs with no patient data. Attach it and we can usually answer in one reply.