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Why does a flag say Couldn't check Open Dental?

Updated October 29, 2026 · VisitPing 3.3.2

VisitPing couldn't read that item from Open Dental just then, so it can't say whether it's done. Check that item yourself in Open Dental. Re-check now tries again.

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Email us with your office name and what you see. In Settings › Support, Download support bundle gives us your VisitPing logs with no patient data. Attach it and we can usually answer in one reply.