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Why does it say I'm Away when I'm here?

Updated October 29, 2026 · VisitPing 3.3.2

Clocking out in Open Dental's time clock (for lunch, say) sets you to Away, and your phone alerts pause until you clock back in.

If you never use the time clock but still show as Away, ask whoever runs Settings to set you to Doesn't use the time clock under People.

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Email us with your office name and what you see. In Settings › Support, Download support bundle gives us your VisitPing logs with no patient data. Attach it and we can usually answer in one reply.