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Why is my name locked?

Updated October 29, 2026 · VisitPing 3.3.2

After a few wrong PINs, your name locks for 5 minutes, and the tile shows until when. A badge tap still works.

The dots show how many digits your office uses. If your office changes the PIN length, you're asked for a new PIN at your next sign-in.

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Email us with your office name and what you see. In Settings › Support, Download support bundle gives us your VisitPing logs with no patient data. Attach it and we can usually answer in one reply.